Help & support
Frequently asked
How long does a Japan import take?
About 4 weeks door-to-door — 2 weeks ocean, 1 week customs/compliance, 1 week prep.
Can I get a refund on my reservation?
Yes. The NZ$500 reservation fee is fully refundable for 48 hours.
What does auction grade mean?
Japanese auction houses grade cars 1-6 + R. Grade 4+ is clean, 3.5 is fair, R is repaired.
Who handles NZ compliance & WOF?
We use certified VINZ / VTNZ centres in Takanini and Penrose. Included in landed price.
BESTAI LABS · INNO GROUP LTD · 2026